Gym operators will soon be required to notify users at least 14 days before closing or suspending operations for a long period. This rule aims to protect consumers from sudden business disruptions.
On the 26th, the Fair Trade Commission announced changes to the “standard terms and conditions for gym use.” These changes follow updates in the amended “Act on the Installation and Use of Sports Facilities.” The law now states that if a gym plans to close or pause services for more than one month, it must inform users 14 days in advance.
The new rules also require gyms that participate in guarantee insurance schemes to provide clear information about the types of insurance and coverage. This helps consumers understand their protection against losses caused by management issues or sudden gym closures.
Personal training (PT) has been officially included as a service covered by these standard terms. Although PT is a key gym service, it was previously unclear how the rules applied, which caused disagreements between gyms and customers.
The regulations on deferring gym use have also been improved. Before, there was no fixed limit on how long users could defer their membership, which needed separate agreements. Now, a maximum deferral period will be set in advance with the user’s agreement. This change reduces the burden on gyms caused by unlimited deferral requests.
Refund rules have been clarified as well. Refund amounts will depend on whether the user has started using the service. If a consumer cancels a contract due to their own fault, any gifts received must be returned or compensated with equivalent value.
The Fair Trade Commission plans to publish the revised terms on its website and notify relevant business groups. A Commission official said, “We expect these changes to prevent ‘eating and running gyms’ from causing harm. They will also reduce disputes during gym use and help protect the rights of both businesses and consumers.”
