The Whoop MG is a new wearable on the market. It is designed to track health metrics and functions more like a fitness tracker than a full-featured smartwatch. Despite its advanced capabilities, early user reports suggest the device may have serious reliability issues.
Many users claim their Whoop MG becomes unresponsive soon after setup. The device reportedly shuts down entirely—its LEDs turn off, and it stops syncing with the companion smartphone app. Common troubleshooting methods such as resetting or recharging do not seem to resolve the problem.
So far, Whoop’s customer service has received limited criticism. The company is replacing defective units and has made a public statement via Tech-Issues Today. It assured customers that subscriptions will not be charged while they wait for a replacement. Whoop also stated that these problems do not reflect the experience of most users, a point that seems reasonable.
Still, it remains unclear how widespread the issue is. Customers with faulty devices are more likely to speak out, so the total number of defective units is uncertain. Even so, the consistency of the complaints—users describing the same failure—raises concern.
The Whoop MG includes health monitoring features such as heart rate tracking, an electrocardiogram (ECG), and estimated blood pressure readings. Subscription plans are required to access its services, with the entry-level Whoop One plan costing $199 annually.
